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FAQ

When will I receive my order?
We ship all orders Monday through Friday within 24 “Business” hours of receiving your order as long as recieved by 3pm MST. We ship all orders either with OnTrac Shipping, for UT, NV, AZ, CA, ID, OR and WA, or USPS Priority or Express for all other states.
 
OnTrac has a guaranteed 2-day delivery, with Saturday delivery available for Expedited Shipping. USPS Priority Mail has a 1-3 day delivery and USPS Express is 1-2 days in transit. Upon printing of your shipping label, you will be emailed a tracking number confirmation.
 
Examples:

– Order before 3pm on Monday, banner ships on Tuesday before 3pm.

– Order on before 3pm on Friday, banner ships by 3pm on Monday.
 
All Flags including Tall Soccer Team Flags, Table Throws and Custom Tent Tops take an additional time to fabricate and ship and do not qualify for the 24 hour guarantee.
 
Our flat-rate shipping fees:

Standard Shipping: $12.00 (2-3 days in transit after shipping)
Expedited Shipping:  $42.59 (1-2 days in transit after shipping)
 
ORDER EARLY to avoid frustration and anxiety
 
Ships within 24 hours defined
This offer is for Team Sports banners only, and does not apply to any other product. Probanners ships Monday through Friday with all orders going out at 4pm MST daily. Probanners will ship your order within 24 hours of receipt of payment for your order; however, to guarantee your order ships the following day, you must have your order in by 3pm the day prior to shipping.
 
At all times, Probanners makes its best efforts to get your order out the same day it is placed, but during high traffic times Probanners uses the 3 o’clock shipping time as a cutoff. Probanners uses USPS to ship all of its packages. When Probanners says your banner will ship within 24 hours, that does not include the transit time to deliver your banner. As Probanners is closed on the weekends, any order received after 3pm on Friday will ship no later than the following Tuesday. If you upload your own artwork and we need to spend time on it so it prints with good quality, your order may not ship within the 24 hour period, but we will do our best to get it out as soon as possible.
 
What are your banners made of?
Our sports banners are digitally printed onto durable 13 oz outdoor vinyl. All banners have grommets for ease of installation. We typically print on a matte vinyl as it shows great colors and is low reflection/glare which is great when taking your team picture.  We can print on practically anything, if you have special needs please email or call us. You now have the option to order a duplicate of your team banner during checkout! This is great for a coaches gift!
 
Describe your 3×5 banner pole stand?
This stand was designed specifically for 3×5 foot banners for youth sports events that take place on the grass where there is no fence or backstop available. It is ideal for youth soccer teams or anyone wanting to put a banner one grass or dirt area. The stand is made out of 33-inch pvc tubes that fit together with plastic elbows and included are steel stakes to be hammered into the ground that hold the stand up. This is a temporary only solution and not meant for permanent installation. Assembly help is included lower on this page.
 
Pole Kit Only(bag not included): $27.97
Combo Stand & Bag (limited quantities): $36.97

 
Please note, we DO NOT charge additional for shipping if you order a Pole kit, unlike most of our competitors.
 
What if I want to cancel my order?
We can only cancel custom sign orders that have not begun production. You have to contact us the same day your order is placed within business hours. If your order is already in production we can not cancel the order and the order will be processed as usual. If your order is not in production we will cancel the order and refund your payment immediately. Your refunded payment will take few days to process depends on your credit card provider.
 
Customer Uploaded Artwork.
Probanners allows you to upload artwork onto your banner. The site accepts JPEGS, BMPs, and PNGs.  Please be cautious and aware that if you send us a file that is tiny, when we blow it up to fit on your banner that it may come out pixelated and not look very good.  We attempt to fix all low resolution customer uploaded files but can’t guarantee that they will turn out well. As stated above, banners that have customer uploaded art will normally ship within 24 hours but are not covered under the ships within 24 hours or its free guarantee. With that said, upload high-resolution files for best output.
 
Colors
Probanners cannot guarantee that the color you see on your screen will be exactly the same as on the banner you receive from us. We do our best to make sure every banner we ship looks good however, normally no 2 monitors show color in the same way. Color coming from a monitor or screen is in RGB (Red Green and Blue) where we print in CMYK (Cyan, Magenta, Yellow and Black). So in this conversion process colors tend to never be exactly what your screen may show.  Also, your screen may show gold or blue one way, and someone else’s screen may show it a bit differently.  Often we are asked for Navy Blue, or Royal Blue or Las Vegas Gold….  Be aware that we can’t guarantee these colors for many different reasons. The main reason being, your may think that Las Vegas Gold is Something different than what we think…. Again, we will do our best to make you happy!
 
Spelling Errors and Typos
Probanners is not responsible for any misspellings or typographical errors submitted by the customer. We will do our best to correct obvious errors as we put your files together, but this will not include correcting the spelling of names. (Maybe your kid’s is named “Joohnny.” How are we to know?) If you realize that an error was made and call us before your banner goes to print, we will be happy to make the correction. If a banner has already been printed, however, we will not issue free re-prints due to a customer-submitted design with a typo or misspelling.
 
Who is Denver Print Company
Denver Print Company is the comapany that operates under a license from Probanners Inc. Your order will be billed thru and fulfilled by Denver Print Company whos principal address is 10525 E 40th Ave #204, Denver CO 80239.
 

Assembly of your Polestand (Soccer customers Only)

 

Need more help? We have tutorial videos available

How To Design A Vinyl Banner From Scratch with Probanners Designer,
How To Upload Your Artwork Into Probanner’s Designer,
How To Enter Coupon Code in Probanners Shopping Cart, and
How To Check Out of Probanners Designer.